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The protection of the personal data of our customers and prospects, Images Atmospheres, SA. undertakes to comply with the provisions of Law No. 78-17 of January 6, 1978 as amended, relating to data, files and freedoms as well as those of Regulation (EU) No. 2016/679 of April 27 2016.
As data controller, Images Atmospheres, SA, undertakes to respect the confidentiality and security of your personal data, in accordance with this Personal Data Protection Policy.
By using our Site, by creating a customer account or by placing an order, you declare that you fully accept the terms of this Personal Data Protection Policy.
Images Atmospheres, SA. may freely modify this Personal Data Protection Policy. Any modification will take immediate effect.
Who is responsible for processing personal data?
The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing.
The person responsible for processing personal data transmitted in the context of browsing the site, creating a customer account or placing an order is:
Images Atmospheres, SA.
What personal data is collected and by what means?
Images Atmospheres, SA. as data controller, may process all or part of the following data:
Name (and birth name)
First name
Date of Birth
Phone number
E-mail adress
Address
Username and password
Information relating to purchases and orders and the implementation of the guarantee
Electronic identification data available on or from your computer (such as "cookies" or "IP addresses")
Activity data on the site www.images-atmospheres.ch and shop.images-atmospheres.ch (type of pages visited, date of visit or actions carried out on the site such as placing an item in the basket)
We collect and use your personal information in order to process your requests for information, your orders, and to provide you with quality service, to simplify your access to our products and our services.
Images Atmospheres, SA. is likely to collect data when:
you browse our website
you register on our website
you register on our website or in store / stock to receive our newsletters and commercial communications
you order on our website or in store / stock or from our online sales advisers
you participate in a competition, whether on our site or on a partner site
you post content on one of our social media or that you agree that we reuse the content that you uploaded
Why is this data collected?
The collection of your personal data is necessary for Images Atmospheres, SA. for :
Allow you to create and access a personal space on the sites www.images-atmospheres.ch and https //: shop.images-atmospheres.ch
Answer your questions
Taking into account and carrying out the commercial relationship: processing and monitoring your order, your delivery, your invoicing, after-sales service and carrying out a satisfaction survey
Manage unpaid bills and disputes
Fight against fraud
Adapt the presentation of our site to your terminal (mobile, computer or tablet)
Subject to your consent, this data also allows us to:
Send you targeted commercial communications or not
Be able to personalize the offers / products that might interest you based on your purchase history
Determine your favorite store in order to inform you of its news / events
To be able to carry out commercial statistics or to measure the performance of deployed communications
To be able to carry out analyzes and marketing tools (ex: score, segmentation, etc.),
Manage contests, surveys ... in which you participate
Upload comments and content posted on social networks
Receive commercial communications?
Images Atmospheres, SA. will ask for your explicit consent before sending you commercial communications.
Without consent, no communication or solicitation will be sent to you.
Sharing data with other companies?
Images Atmospheres, SA. undertakes not to sell your personal data to partner brands for commercial purposes. Your personal data remains the exclusive use of Images Atmospheres, SA:
Carry out advertising campaigns (send campaigns, optimize mailings, improve campaign targets, etc.)
Improve customer knowledge from a statistical and geomarketing point of view
Carry out satisfaction surveys
Improve site navigation if you accept the use of cookies
Invite you to events at Images Atmospheres, SA. realizes in partnership with other brands.
How long is your data kept?
Images Atmospheres, SA. keeps the personal data of its prospects and customers for a period of time necessary for the purposes of the processing carried out or for a period fixed by law.
Cookies are kept for a maximum period of thirteen (13) months.
In order to determine the appropriate retention periods, Images Atmospheres, SA makes a distinction between prospects and customers.
The personal data of prospects is kept for a period of three (3) years from the last positive and explicit contact from the prospect.
Customer personal data is kept as soon as it is necessary for the purpose pursued. They are deleted as soon as the customer exercises his right to deletion and forgetting.
Contractual data is kept and archived for the period necessary for contractual obligations (guarantee, compliance, etc.) as well as legal, accounting and tax obligations and / or during the applicable prescription periods.
If you have consented to receive commercial prospecting, we will keep your personal data until you unsubscribe or until you ask us to delete it.
Anyone may also define directives relating to the management of their personal data and their storage, erasure and communication after their death. In the absence of precise instructions transmitted during his lifetime by the deceased person, the heirs may only exercise the rights of deletion and forgetting.
Your rights?
What are your rights ?
In accordance with the Regulations in force on the protection of personal data, you can:
Access all of your data (subject to certain restrictions),
Correct, update your data, if they are inaccurate, incomplete or out of date
Request the portability of your data,
Oppose the processing of your data,
Request the deletion of your data. This is not an absolute right, as we may be required to keep your personal data for legal, legitimate or contractual reasons,
Request a limitation of the processing that we operate relating to your data.
How to exercise your rights?
You can exercise your rights as described above at any time by sending your request to our customer service or by contacting the store directly.
We are likely to verify your identity before processing your request.
Confirmation will be sent to you within a maximum of two months from the date of receipt of your request.
An unsubscribe link is also included on each e-mail or text message sent by Images Atmospheres, SA.
Protected your personal data?
Images Atmospheres, SA undertakes, by taking reasonable precautions, to protect the security of your personal information.
Security of your browsing on our website
Images Atmospheres, SA implements the necessary means to ensure the security of the data collected.
We ensure the security of the data transmitted by you by means of physical, electronic and administrative procedures. On all web pages that require the entry of personal information, we use standard Secure Sockets Layer (SSL) encryption.
The creation of a customer account can only be done by entering a username and password which are personal to you. However, you must protect your account password and not share it with anyone. As a reminder, Images Atmospheres, SA will never ask you, by sending an email, for your username, password or bank details.
Online payment security
Images Atmospheres, SA ensures the security of online payments.